Careers

Work to make a difference for consumers

Thank you for your interest in joining Transport Focus; Britain’s independent consumer champion making a difference for road, bus, rail and tram users. It’s great you’re considering a career with us.

Current vacancies

Penalty Fares on National Rail Services: become a member of the new Independent Appeals Panel

We’re looking for up to 15 individuals to form a new Independent Appeals Panel for penalty fares.

The government introduced a new independent third tier appeals process for penalty fares in 2018. Since then the panel has been helping passengers who consider they have been issued incorrectly with a penalty fare, and whose appeals at the first and second stage were unsuccessful.

We are looking for individuals to make up panels of three members who will look again at third stage penalty fares appeals. You will need to act independently, considering the evidence of the original penalty fare and the previous two appeals, and come to a decision, based on the rules, and circumstances of the case.

This is an interesting role for panel members, an important one for passengers, and essential for ensuring the penalty fares system is seen as fair and reasonable. Full training and ongoing support will be provided. The role will be based remotely, with access to the relevant IT systems provided, and will allow panel members to work in the evenings and at the weekend. A per-case fee will be paid.

Please see the application pack for further details on how to apply.

The closing date for applications will be Friday 16 February 2024. If you need help or further information, please contact us at panelrecruitment@transportfocus.org.uk

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